AutomationWorld’s Editor in Chief, Gary Mintchell has written an article called “Someone’s Watching from Afar” that I think is worth your time to read.

Excerpt:

"Sometimes employees and contractors need to see information wherever they are with whatever device they have at hand. Sometimes that old “making the rounds to collect information while carrying a clipboard” just doesn’t cut it any longer. Then again, technology suppliers have found that the ability to monitor their products while they are in use at customers’ plants is the surest way to provide prompt service—and improve their products, too."